Agência Nacional of Vigilância Sanitária (Anvisa) published this Thursday a resolution that suspends manufacturing and determines the recall of Ypê brand products after finding a risk of microbiological contamination. The decision affects specific batches ending in “1” and includes dishwashers, liquid laundry detergent and disinfectant. Segundo specialists in consumer law, the recall, known as a recall, activates legal obligations for the manufacturer and guarantees for those who purchased the items.
The measure was triggered by failures in quality control processes identified during inspection at the factory. Química Amparo, manufacturer of the products, denied that they pose risks and said it will appeal the decision. Apesar furthermore, Anvisa advises immediate suspension of use of the affected products.
Dúvidas on what to do at home
Consumidores raised questions about the fate of items already purchased and how to request a refund. Confusion increased when many reported difficulties in contacting the company’s Serviço from Atendimento to Consumidor (SAC) in the first few moments after the announcement. Luiz Orsatti, executive director of Programa of Proteção and Defesa of Consumidor (Procon-SP), clarified that Código of Defesa of Consumidor (CDC) ensures specific rights in these situations.
“When a product is suspended from sale by a regulatory body, such as Anvisa, suppliers must immediately recall the identified products. Além therefore, the consumer can seek a replacement from the establishment for that product, as well as a refund of the amount paid or other possible measures”, explained Orsatti. The guidance is clear: the consumer is not unprotected in this scenario.
Parar use is mandatory
Sim, you should. Quando has a health risk warning, especially with the possibility of microbiological contamination, the first guideline is clear: stop use immediately, as recommended by Resolução 1.834/2026 of Anvisa. The measure is valid even if the product does not present visible changes. Microbiological Contaminação is the unwanted presence of pathogenic microorganisms such as bacteria, fungi and viruses that can cause illness or irritation.
Lawyer Ana Carolina Rôvere reinforced that the lack of external signs does not mean security. Experts advise storing the product separately from other items and keeping it out of reach of children and pets until official guidance from the company or Anvisa defines the procedure.
What to do with the product at home
For now, the ideal is to store the item safely. Anvisa advised consumers to contact the company’s SAC for information on the collection procedure. Até published the initial information, neither Anvisa nor Ypê had given new guidance on disposal.
Especialistas recommend keeping the product separate and out of use, without disposing of it without official guidance. Quando the company defines the procedure, normally the return does not require pick-up at home. The exchange takes place at points of sale where the product was purchased. Discarding Não in any way is important because there may be associated environmental liability. Guardar proof of purchase and any attempt to contact the manufacturer is essential for future complaints.
Direito exchange or full refund
According to Código of Defesa of Consumidor, when a product presents a risk or defect, the consumer has the right to adequate repair. In the case of a recall determined by a health authority, this includes replacement of the same product in perfect condition or a full refund of the amount paid. Ypê cannot choose which option to offer. The consumer decides whether they want a replacement, refund or another solution. “The consumer can leave with a new product or request a refund of the amount paid, monetarily updated and cannot suffer losses”, highlighted lawyer Gustavo Galhardo.
The company is responsible for informing the exchange or return procedure, which should not generate extra costs for the consumer. Lawyer Thiago Bernardo from Silva explained that usually “the buyer does not need to wait for pickup at home. Normalmente the exchange takes place at points of sale.” Qualquer shipping or logistics costs must be borne by the manufacturer, never by the consumer. Essa obligation is non-negotiable according to current legislation.
Quando the SAC does not answer
On Thursday, consumers reported difficulties in contacting SAC. Lawyer Ana Carolina Rôvere explained that this is normal at first due to the repercussion of the news. “As it broke out yesterday, it’s still very recent in the media, so the service channels must be very crowded,” he said. Ypê later reported that the service structure was expanded to absorb demand.
Quando the SAC does not respond or is delayed, the consumer can:
- Registrar complaint to your state’s Procon
- Utilizar platforms such as consumer.gov.br
- Guardar proof of all contact attempts
- Anotar protocol numbers and connection dates
- Tirar prints of conversation attempts via chat or social media
- Guardar emails exchanged with the company
The lawyer advised clients to record all contact attempts. “If the consumer tried to contact the SAC, received no response or received an unsatisfactory response, the first thing they will have to do is record this entire attempt, write down protocol numbers, take a printout of attempted conversations, save the emails that were exchanged.”
Obrigações’s company are clear
The company has a legal obligation to inform which products and batches are affected, the risks involved, what to do with the product and how the refund or exchange will be made. The lack of clear information may be considered a failure to comply with the duty to provide information provided for in the CDC.
Segundo Gustavo Galhardo, “we are talking about the right to safety, health protection. The consumer has the basic right not to be exposed to products that present a risk to health or safety. Quando a recall is carried out, the information must be clear and comprehensive about all risks, the affected batches and the procedure for return or exchange”. Thiago Bernardo from Silva added that “the company responds regardless of fault. The consumer proves that they purchased the product and suffered damage, and this can already generate the duty to compensate because there was a determination by Anvisa.”
Quando look for Procon
Anvisa and state health surveillance bodies monitor the collection and may apply sanctions in case of non-compliance. Já or Procon can act when there is:
- Falha in customer service
- Dificuldade refund or exchange
- Ausência of adequate information
- Descumprimento of rights provided for in the CDC
- Cobrança of any consumer amount for refund
Registrar complaining to Procon is a free procedure and opens formal proceedings against the company. Cada has its own state agency, and the complaint can be made online in most cases.
Identificando the prohibited lots
The batch number can be found engraved on the packaging, under the label, on the base or near the lid. Geralmente is accompanied by the manufacturing and expiration dates, indicated with “Lot:” or “L:” before the number. If the last number of the code is “1”, the product belongs to the batch at risk of contamination and must be collected according to Anvisa instructions.
Affected products include enzyme-active dishwashers, Clear Care, Toque Suave, Concentrado Green and Clear dishwashers, as well as the standard version Green. In the line of washing machines, there are Tixan Ypê Combate Mau Odor, Tixan Ypê Cuida of Roupas, Tixan Ypê Antibac, Tixan Ypê Coco and Baunilha, Tixan Ypê Green, Ypê Express, Ypê Power Act, Ypê Premium, Tixan Maciez, Tixan Primavera and Tixan Power Act. Affected Desinfetantes are Bak Ypê, Atol Uso Geral and Atol Perfumado in addition to Pinho Ypê.