Seguro Social’s Instituto Nacional started sending notifications via WhatsApp. The measure affects retirees, pensioners and other beneficiaries who still need to regularize their proof of life. The main objective is to avoid suspension of monthly payments.
Brasil’s official Governo account, with blue verification badge, is responsible for sending. The same message also appears in the mailbox of the Gov.br application. Apenas beneficiaries without automatic verification in the systems receive the alert.
Official Notificação has specific features
The message sent by INSS guides the beneficiary about the pending issue. Ela never requests passwords, bank details, CPF or clicks on external links. The text directs you to official channels, such as the Meu INSS application or Gov.br.
The deadline for regularization is up to 30 days after receipt of the notice. Quem does not meet the deadline and the benefit may be temporarily blocked. The INSS reinforces that automatic proof of life already resolves the situation for the vast majority of cases.
- The official account is “Brasil Government” with blue verification badge
- The notification also appears in the mailbox of the Gov.br application
- The alert is only sent to those who have an identified pending issue
- Nenhum request for personal or financial information is made
- Canais insurance includes Meu INSS, Gov.br and telephone 135
Life’s Prova now prioritizes data automation
The process has changed since 2022. The INSS carries out automatic cross-checking with several government bases to confirm that the beneficiary is alive. Informações of vaccination in the SUS, issuance of documents, voting in elections and bank transactions with biometrics serve as proof.
Essa automation drastically reduced the need for in-person attendance. Aposentados and pensioners avoid queues at banks or INSS agencies in most cases. The system consults records from different public bodies throughout the year.
Quem does not appear in the data crossings and receives the alert. The measure applies to a smaller group of beneficiaries. The INSS estimates that around 90% of cases are resolved automatically every year.
The crossing includes consultations with the SUS, updates on the CPF, access to the Meu INSS application with a gold level account and transactions in banks with biometric identification. Qualquer recent movement that demonstrates the person’s activity is considered valid.
Como rectify the situation safely
The beneficiary must open the Gov.br application on their cell phone. On the home screen, in Serviços, the option Prova of Vida appears. Quem selects the pending must authorize access and follow facial recognition.
The process uses the device’s camera to validate identity. The photo is compared with bases from Senatran and Justiça Eleitoral. The procedure takes a few minutes in most situations.
Quem prefers face-to-face service and can go to the bank responsible for paying the benefit. Muitas institutions offer the biometrics service at the ATM or at the counter. INSS recommends prioritizing digital channels whenever possible.
Telephone 135 is also available to answer questions. The service operates from Monday to Saturday during business hours. The connection allows you to confirm the pending issue and receive personalized guidance on the next step.
Golpes explore the theme of proof of life
Fake Mensagens circulate frequently. Estelionatários send texts asking for money, personal data or access to links. The INSS never charges a fee to regularize the situation and does not send employees to the beneficiaries’ homes.
The official recommendation is to always check the blue badge on Brasil’s Governo account. Qualquer message that asks for a password, Pix or photo ID must be ignored immediately. The beneficiary must delete the content and not respond.
Governo reinforces that the INSS does not carry out proof of life via a regular telephone call. Qualquer contact that generates distrust must be checked via the official app or the 135 center.
Impacto of automation in beneficiaries
The change in the system brought more practicality. Antes, everyone had to attend the bank or branch annually. Agora, data crossing solves the obligation for the majority.
The INSS continues to monitor pending cases. Notification via WhatsApp represents a direct form of communication with those who need to act. The 30-day deadline gives enough time to resolve the issue without rushing.
Beneficiários who have received the benefit for many years and have little digital movement are those who receive the alert the most. Idosos with lower application usage also joins the main group.
The digital process requires an Gov.br account at silver or gold level. Quem still has a basic account and must update their registration to be able to perform facial recognition.
Dicas to avoid future problems
Mantenha registration data is always updated in Meu INSS. Acesse the application periodically to check the benefit status. Cadastre biometrics in banks and keep your CPF regularized.
Guarde the benefit number and CPF in a safe place. Anote the approximate date of the last verification to follow the annual cycle. Qualquer doubts about receiving the message must be clarified on official channels.
Governo plans to further expand partnerships for data crossing. Novas bases are expected to be integrated in the coming months, which could further reduce the number of alerts sent.