Bradesco down: instability in the app affects Pix transfers on the 13th salary day and Black Friday

Banco Bradesco users faced difficulties accessing the application this Friday, November 28, 2025, in São Paulo and other Brazilian capitals. The failure occurred around 12pm, coinciding with the payment of the first installment of the 13th salary by companies. Clientes reported it was impossible to perform logins and transfers via Pix, according to online monitoring data.

The peak of complaints reached 1,438 notifications at 1:23 pm, according to the digital services tracking platform. The bank confirmed a momentary flash in the app for individuals, but reported that the services had been regularized. The situation mainly affected essential financial operations on a day of high transaction volume.

The instability generated high searches on Google for terms related to errors in the app. Outros banks, like Santander, have reported similar failures earlier. Especialistas attribute the problem to intense simultaneous access traffic.

• Main complaints: login failures (87% of reports).
• Impacted operations: Pix and balance inquiries.
• Estimated duration: about an hour until stabilization.

Details of reported faults

Customers accessed the app and received messages like “Something went wrong… Tente again shortly.” Essa screen blocked entry to the transaction area. Independent Testes confirmed the error on Android and iOS devices.

The problem was concentrated in the application for individuals, with 48% of notifications in this segment. Usuários companies reported slowdowns in Bradesco Net Empresa, but on a smaller scale. The failure did not affect ATMs or physical branches.

Reports came from several regions, including Rio of Janeiro and Belo Horizonte. An Fortaleza user mentioned it took a while to load the balance after depositing the 13th. The bank advised reconnection attempts via Wi-Fi or mobile data.

Context of peak access

November 28th marks the mandatory deposit of the first installment of the 13th for workers with a formal contract. Empresas deposited amounts totaling billions in bank transactions. Esse flow increased the number of simultaneous logins on digital platforms.

Black Friday, an online promotions event, contributed to the extra volume of transactions. Virtual Lojas processed millions of Pix, putting pressure on banking systems. In 2024, the event generated R$6.2 billion in digital sales, a trend that was repeated this year.

Banks prepare contingencies for dates like this, such as server scheduling. However, unpredictable peaks can overload infrastructures. Bradesco, with more than 80 million customers, faces similar annual challenges.

Santander reported 796 complaints at 10:19 am, focused on payments. Outras institutions maintained stability, according to monitoring. Analistas highlight the growing reliance on apps for everyday finances.

Guidance for affected users

In cases of instability, the first step is to check the internet connection. Usuários must turn mobile data off and on again or restart the router. Atualizações pending issues in the app can resolve local errors.

For urgent transactions, the bank recommends alternative channels such as telephone or branches. The customer service operates 24 hours a day for support. Documentar access attempts helps with any complaints.

• Check for updates: Abra the app store and search for new versions.
• Clear cache: Nas phone settings, delete temporary data from the app.
• Contact support: Ligue to 4002-0022 in capitals.

State procons advise recording losses, such as late payments. In 2023, banking failures generated 15 thousand complaints in the country. Usuários must keep prints of errors for proof.

History of recent outages

Bradesco recorded instabilities in August 2025, affecting 913 accesses at 7:16 am. Naquele case, the focus was on the card app, with complaints about payments. Regularization occurred in 45 minutes.

In September, complaints on Downdetector numbered hundreds about slowness on Pix. Usuários reported crashes during peak times such as 3:30 p.m. The bank attributed it to security updates.

Other episodes occurred on salary dates, such as the fifth working day. In October, 350 notifications affected logins to the app. Tendência shows a 20% increase in failures during the end of the month.

Comparisons with competitors reveal similar patterns. Itaú faced a breakdown in July, impacting transfers. Investimentos in the cloud aim to reduce recurrences, according to sector reports.

Preventive measures adopted

Banks invest in server redundancy to avoid overloads. The Bradesco has expanded capacity by 30% in the last six months. Testes of stress simulates peaks like today.

Partnerships with cloud providers improve scalability. In 2025, the financial sector allocated R$10 billion to digital technology. Foco includes encryption for secure transactions.

Users can enable push notifications for maintenance alerts. The app offers access history for personal monitoring. Educar customers during peak times reduces frustration.

Regulators like Banco Central require contingency plans. Relatórios annual details of failure response times. In 2024, the BC fined institutions for prolonged outages.

Evolution of Pix in daily transactions

Pix processed 3.5 billion transactions in October 2025, growth of 15% compared to 2024. Instant Ferramenta represents 40% of transfers in the country. Bancos integrate the system for agility.

Failures like today’s highlight vulnerabilities at high volumes. BC monitors availability, requiring 99.9% uptime. In November, daily averages exceeded 150 million Pix.

Integration with digital wallets expands use. Apps and Bradesco allow scheduling to avoid peaks. Estatísticas show 25% reduction in errors since 2023.

Early adopters reported rapid adaptations. Hoje, 80% of Brazilians use Pix monthly. Expansão for internationals occurs in 2026.

Comparison with instabilities in other banks

Santander had a peak of 796 complaints at 10:19 am, focused on mobile apps. Usuários cited payment blocks. Regularização came in 30 minutes.

Nubank recorded isolated slowness in promotions, without widespread impact. Itaú maintained stability, processing 20 million transactions. BB reported complete normality.

Industry trends indicate 12% of annual app failures. In 2025, the average duration is 20 minutes. Digital Bancos like Inter avoid peaks with automatic limits.

Studies point to a correlation with economic events. Datas like Black Friday increase risks by 40%. Colaboração between institutions via BC mitigates effects.

Outlook for the end of the year

December brings payments of the second installment of the 13th, increasing access. Bancos plan infrastructure reinforcements. Expectativa is 4 billion Pix in the month.

Natal promotions follow the Black Friday model. Volumes projected total R$8 billion in e-commerce. Preparação includes weekly simulations.

Users should diversify channels for security. Apps secondary or physical cards serve as backup. Setor advances AI for traffic prediction.

Regulations tighten in 2026, with fines for downtime above 1%. Foco in transparency benefits consumers.