Streaming platform starts charging fees for users outside their main home in Brazil

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HBO Max Foto: HBO Max - Foto: Miguel Lagoa / Shutterstock.com

HBO Max has begun restricting account access on devices located outside of the subscriber’s primary address on Brasil. The measure requires the payment of a monthly fee of R$14.90 for the inclusion of each extra member. The block affects users who share passwords with people from other households. The notification appears on the screen. The warning appears when trying to log in on unrecognized devices.

The change is part of Warner Bros’s global policy. Discovery announced in February 2026. The company seeks to convert non-paying viewers into direct subscribers or linked accounts. The model aims to increase the average revenue per user on América Latina. The transition occurs gradually in television and smartphone applications.

HBO Max
HBO Max – Diego Thomazini/ Shutterstock.com

Regras for creating additional profiles

The platform system identifies the internet network used by the holder to define the main residence. Quando an access occurs in a different location, the application displays a warning about the need for regularization. The subscription owner gets the option to add a guest by paying the extra amount. The charge is automatically included in the following month’s invoice.

The inclusion process requires a verification step via email. The holder sends a digital invitation to the new member. The guest must accept the link. The configuration of your own access credentials occurs immediately afterwards. The platform has established strict criteria for releasing this feature.

  • The feature exclusively serves customers billed directly by WarnerMedia.
  • The additional member must prove that they are 18 years of age or older.
  • The guest’s residence must be in the same country as the main account.
  • The value of the extra fee does not change between the different base plans.
  • Using the app while traveling remains permitted under local regulations.

Independent profile creation guarantees privacy for the secondary user. Viewing history and content recommendations are not mixed with the data subject. Financial administration remains centralized in the main account. The owner can cancel the extension at any time through the control panel.

Movimento reflects strategy adopted in the American market

The sharing restriction has operated on Estados Unidos since 2025. American consumers pay an additional $7.99 to maintain access for family members in other homes. The matrix evaluated the behavior of the North American public before expanding the rule to Brazilian territory. The results indicated technical and financial feasibility for international implementation.

Relatos service outages have emerged in several Brasil regions over the past few days. The company started mapping IP addresses to cross-reference location information. The system tolerates temporary access on mobile devices. Televisores fixed on unknown networks suffer immediate blocking. Official communication reinforces the restricted use of the cohabiting family unit.

The digital entertainment sector faces pressure from investors for profitability. The growth phase focused solely on user volume is over. Corporations now prioritize cost control and efficient monetization of active bases. Charging for extra members represents a direct source of income without the need to produce new content.

Concorrentes recorded increase in revenue with restrictions

Netflix launched the password blocking model in the Brazilian market in 2023. The company established a fee of R$12.90 for each profile outside the home. The decision generated initial complaints on social media. The movement resulted in a significant increase in the number of paid subscriptions in the following quarters.

The financial statements proved the effectiveness of the measure for the streaming pioneer. Netflix ended 2024 with 301.6 million global customers. Net profit reached US$1.87 billion. The record numbers served as validation for the entire media industry, which began to quickly replicate the format.

Disney+ followed the same path after completing integration with the Star+ catalog. The Disney platform also started to monitor simultaneous accesses on different networks. Standardizing this practice eliminates the competitive advantage of free sharing. Consumers are finding fewer and fewer service options that allow for unrestricted cost sharing.

Limitações techniques affect subscribers of third-party packages

A significant portion of the user base faces obstacles in hiring the extra member. Clientes who pay the monthly fee through internet providers do not have access to the tool. The restriction also affects subscriptions managed by the Apple and Google app stores. Integrating third-party billing systems presents technical complexity.

Estes consumers receive the blocking message, but are unable to add their credit card to release the guest. The platform guides migration to direct payment on the official website. The change requires cancellation of the current package. Creating a new financial link solves the problem. The company is working on updates to overcome the impasse with partner operators.

The new policy does not change the limits on simultaneous transmission within the same household. A plan that offers four screens continues to operate normally for residents of the main address. The algorithm focuses exclusively on the geographic dispersion of connected devices. Fraud identification uses a combination of network data and hardware identifiers.

Catálogo remains integral for new linked accounts

Payment of the fee of R$14.90 guarantees full access to the platform’s collection. The extra member consumes the same films, series and sports broadcasts available in the original package. The video and audio quality follows the specifications of the plan contracted by the holder. The Warner Bros. Discovery does not apply content trimming to additional profiles.

Permissions management takes place in a specific tab in the settings menu. The holder views the status of the invitation. Deleting an extra member immediately stops guest access from the central system. The value becomes credit. The amount proportional to the unused days deducts the cost of the next invoice.

International Viagens do not configure rule breaking for the secondary profile. The user can watch programming in any country where the service officially operates. The catalog changes automatically depending on the viewing rights of the region visited. The application only requires a periodic connection to the main network to validate the holder’s mobile devices.

Maria Clara é colaboradora da redação do Mix Vale, portal de notícias com cobertura de Brasil e mundo. Produz conteúdo nas editorias de economia e benefícios, com foco em informação de serviço para o leitor brasileiro. Escreve para o portal desde 2016: Formação: Atriz.

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