Brasil’s Banco application faced instability this Wednesday (19), mainly affecting Pix transactions and account access via cell phone. Usuários from various regions of the country reported difficulties as of 6:15 p.m. The Downdetector website registered a peak of more than 9 thousand complaints concentrated between 7pm and 9pm.
The bank confirmed at 9:25 pm that there was a brief instability and reported that the service had already been normalized. Até confirmation time, some customers still faced problems opening the application or making instant payments.
This is the second such occurrence in less than a week. No last Saturday (15), the same application had already presented similar failures, without an official position at the time.
Problems reported by users
The majority of complaints pointed to the impossibility of logging into the application. Outros clients were able to log in, but were unable to make transfers via Pix.
Several reports mentioned generic error messages or a white screen when trying to access the account. As complaints appeared in different states, indicating a nationwide problem.
Recent history of instability
Saturday’s episode (15) lasted several hours and also concentrated complaints on Pix. On the Na occasion, the Downdetector registered more than 2 thousand simultaneous notifications.
In the last 30 days, Banco of Brasil had already appeared among the most complained about services on at least three other dates. Os problems tend to occur at busy banking times.
Official positioning of the bank
Through the press office, BB limited itself to informing that the instability was brief. The institution did not detail the technical cause or say whether there was an impact on how many accounts.
The bank highlighted that digital channels returned to operating normally after intervention from the technical area.
Repercussion on social media
Customers expressed irritation especially due to the proximity to the Consciência Negra holiday, this Thursday (20). Muitos needed to make payments or transfers before the end of banking hours.
Several publications highlighted the recurrence of the problem within a short period of time. Usuários demanded greater stability of the bank’s official application.
Alternative channels available
During the instability, operations continued to be possible through internet banking on the computer. Caixas electronic and physical branches also maintained normal operations.
The bank recommends using the official WhatsApp or call center for urgent cases when the app has problems.
Contingency measures
BB maintains teams on duty to continuously monitor digital systems. Atualizações security and capacity checks are performed periodically to prevent overload.
Customers can monitor the status of services directly on the bank’s official website or through notifications in the application itself when access is reestablished.
The service returned to complete normality around 9:30 p.m., according to subsequent reports from users across the country. Até at the moment, there is no record of new peaks in complaints.
