72-year-old woman falls down stairs while disembarking from LATAM in Congonhas and dies two days later

A 72-year-old passenger died after falling down the stairs of a LATAM plane while disembarking on Aeroporto from Congonhas, in São Paulo. The accident happened on Friday, May 29. The victim was rescued at the scene and taken to medical care. Ela did not survive and passed away on Sunday, May 31st.

Maria of Glória Pereira of Silva Fávaro was traveling on flight LA3785, which left Ribeirão Preto and landed in the capital of São Paulo. The woman living in Ituverava was heading to a family celebration. Parentes reported that she planned to visit her daughter, who lives in Mato Grosso.

Queda occurred when going down the plane stairs

The passenger lost her balance while using the aircraft’s disembarkation ladder. Equipes on the ground provided the first assistance while still on the track. An ambulance was called immediately to remove the victim from the scene. A LATAM employee followed the entire process until the family arrived at the hospital.

Testemunhas reported that the incident was quick. The ladder is a movable type, used when the aircraft stops in a remote position. Não there are official details about weather conditions or mechanical problems in the structure at the time of the crash.

Vítima went to two hospitals

Maria from Glória Pereira from Silva Fávaro was first taken to UPA Jabaquara. Ela remained at the scene for around five hours. Depois, the doctors decided to transfer her to Hospital Alemão Oswaldo Cruz. The patient was admitted with intracranial soft tissue hematoma.

The condition developed seriously in the following hours. Ela received all available medical care. The death was confirmed around 12:55 pm on Sunday. The family was informed during the hospitalization period.

• The victim was 72 years old and lived in Ituverava, interior of São Paulo
• Ela suffered from diabetes and hypertension, according to his son’s reports to the police
• The trip was intended to celebrate her daughter’s birthday in Mato Grosso
• Flight LA3785 departed from Ribeirão Preto and arrived normally at Congonhas
• A LATAM employee stayed by the passenger’s side until her relatives arrived

LATAM issues note on the case

The airline confirmed the incident and regretted his death. LATAM reinforced that it followed all service protocols provided for situations like this. The company also said that it adopts technical and operational measures to ensure passenger safety.

The note sent to the press did not detail possible causes of the fall. The company limited itself to informing that the passenger received immediate help and continuous monitoring. Familiares has not yet publicly commented on the case.

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Polícia investigates the circumstances

Agentes of Polícia Civil recorded the incident at the airport. Peritos must analyze the conditions of the stairs and floor at the time of the accident. The investigation seeks to clarify whether there was an operational failure or whether the incident had exclusively medical or accidental causes.

Parentes of the victim gave a statement. Eles confirmed Maria’s pre-existing health conditions from Glória. The autopsy should provide more details about the exact cause of death. Até at the moment, there is no indictment of those responsible.

Congonhas records other similar cases

Aeroporto of Congonhas has experienced similar situations in the past. Mobile Escadas are frequently used on flights that do not use a boarding bridge. Infraero and airlines reinforce training for ground teams, but passenger crashes still occur occasionally.

Especialistas in civil aviation recommend extra attention with the elderly and people with reduced mobility. The use of handrails and extra support during disembarking can reduce risks. Agência Nacional of Aviação Civil (Anac) establishes specific standards for this type of operation.

Familiares mourn the loss

Maria of Glória Pereira of Silva Fávaro leaves behind her husband, children and grandchildren. Moradores of Ituverava described the victim as a beloved member of the community. The trip to Congonhas represented a moment of family joy before the tragic outcome.

The family must now deal with the funeral arrangements. The body was sent to Instituto Médico Legal from São Paulo. The burial should take place in the next few days in the victim’s hometown.

The case reignites the discussion about security in landing procedures at Brazilian airports. Autoridades and companies in the sector must assess whether new preventive measures are necessary to protect more vulnerable passengers.