Central Bank denies alleged liquidation of Nubank after sending email by mistake

Nubank customers were surprised this Friday (12) by receiving electronic messages announcing a false extrajudicial liquidation of the institution by the Central Bank (BC). The communications, as confirmed, were a mistake, and the banking operation continues in full operation.

The g1 portal confirmed the authenticity of one of the correspondences, which originated from a legitimate digital bank email address. In it, Nubank communicated a supposed decision by the BC to liquidate the company, warning that its “assets” would be permanently withdrawn from circulation. The content instructed account holders to seek reimbursement of amounts of up to R$250,000 from the Credit Guarantee Fund (FGC), a mechanism that protects depositors in the event of bankruptcy of financial institutions.

After being questioned, Nubank clarified that a “specific operational error” was promptly identified and corrected, causing the wrong communications to be sent to a portion of its user base.

The financial institution reinforced that all of its authorizations to operate remain valid, ensuring that there was no compromise to its stability and security.

In a statement, the bank apologized to its customers for the incident, reiterating its commitment to preserving service excellence and continued transparency with its public.

The Central Bank, also contacted by g1, categorically denied the news that it had ordered the extrajudicial liquidation of Nubank, clarifying the untruth of the information. The FGC, in turn, has not commented so far.

On digital platforms, several fintech customers expressed their perplexity and concern upon receiving the unexpected communication.