Digital gaming platforms faced significant disruptions during the 2025 holiday season.
Steam reported intermittent outages throughout December 24, affecting store, community, and web API, with reports peaking in the early afternoon during Estados Unidos Eastern Time.
Services stabilized at the end of the day, allowing normal access to the store and games.
Then, Epic Games Store experienced serious outages, with login and matchmaking difficulties.
Instabilities in Steam
The Valve platform suffered downtime from the early afternoon of December 24th.
Users have reported websocket connection errors, preventing access to the store and community resources.
Monitoring sites registered thousands of complaints, with problems focused on server connections.
Single-player games remained playable, but online features of Valve titles were temporarily offline.
Recovery occurred gradually, with complete normalization observed by the end of the night.
Transition to problems at Epic
After the stabilization of Steam, Epic Games Store began to record major interruptions.
Flaws affected login, authentication, and matchmaking services in games like Fortnite, Rocket League, and Fall Guys.
The peak occurred on the night of December 24th and morning of December 25th, coinciding with an increase in players during the holiday.
Reports indicated authentication errors in Epic Online Services, impacting multiple titles that use the infrastructure.
Official statement from Epic
The CEO of Epic Games, Tim Sweeney, publicly acknowledged the difficulties.
He stated that the servers were facing extreme overload due to the volume of Christmas hits.
Teams worked to restore services, with updates indicating gradual recovery.
Intermittent logins persisted for hours but were progressively resolved.
- Fortnite: Erros login and servers not responding.
- Rocket League: Impedimento of online matches.
- Fall Guys: Problemas in matchmaking.
- Other titles: Afetação indirect via Epic Online Services.
Other impacted services
Initial rumors pointed to a failure in Amazon Web Services’s infrastructure, but the company denied any interruption to its systems.
Platforms such as PlayStation Network and Xbox Live presented isolated reports, but without confirmation of widespread outages.
EA services did not record significant interruptions during the period.
Monitoring indicated that problems were mainly concentrated in Epic.
Updated situation
Until December 26th, services on Epic Games Store and Steam operate normally.
Official status pages confirm resolution of previous incidents.
Scheduled maintenance for Epic Online Services is scheduled for January 2026, with no impact expected.
Players recommend checking status pages for real-time updates.
Affected platforms
Several titles and digital stores registered complaints during the holiday.
- Steam: Loja and community temporarily offline.
- Epic Games Store: Login and purchases impacted.
- Fortnite: Milhares of disconnection reports.
- Rocket League: Partidas prevented.
The high volume of users on Natal contributed to server overload.
Service monitoring
Independent websites helped monitor failures.
Downdetector recorded spikes in thousands of reports for both platforms.
Official pages for Epic and Steam provided resolution updates.
Users reported frustration with the timing of interruptions during off-duty periods.
