Chaleiras electrical appliances sold by Costco are being removed from shelves after reports of burns to customers. German manufacturer Zwilling J.A. Henckels initiated a voluntary recall of approximately 113 thousand units of the Enfinigy 1.5-liter and Enfinigy Pro 1.5-liter models last week. U.S. Consumer Product Safety Commission (CPSC) has confirmed the official notice regarding the defective products.
Mais of 150 consumers reported problems with kettle handles detaching. Quando handles come loose, the accumulated hot water can suddenly leak, causing serious burns to anyone handling the equipment. Até At the moment, the manufacturer has received 163 reports of handles being loose or completely separated from the kettle body, with five cases resulting in injuries and one of them causing a second-degree burn.
Affected Modelos and geographic distribution
The products were sold in Costco units throughout the Estados Unidos territory between September 2019 and November 2025. Zwilling also sold the same kettles on the HomeGoods network and through zwilling.com, with availability extended from December 2019 until February 2026. Esses long lead times indicate that a significant number of consumers may be using the products defective in their homes.
Affected model numbers of the Enfinigy line include:
- 53101-200
- 53101-201
Model numbers for the Enfinigy Pro line include:
- 53101-500
- 53101-501
- 53101-502
- 53101-503
- 53101-504
Preço and product features
The kettles cost between 120 and 200 dollars in American retail. The equipment was available in five different colors: black, silver, pink, gold and white. The relatively high price positions these products as premium items in the small kitchen appliances market, frequently used by consumers looking for quality in water heating equipment.
The Zwilling J.A. Henckels brand is internationally known for selling high-end kitchen items. The specific defect in the handles represents a critical failure in structural components essential for the safe use of the product.
Relatos Incidents and Severity
Of the 163 reports of strap detachment received by Zwilling, five caused proven injuries. One case developed into a second-degree burn, classified as a serious injury in the public health sphere. The severity of this incident raised the level of concern for the manufacturer and American regulatory authorities responsible for inspecting consumer products.
The pattern of complaints points to a manufacturing flaw or inadequate design in the strap attachment mechanism. The length of the sales period, exceeding six years on some platforms, means that many consumers remain unaware of the risk they face when using their kettles on a daily basis.
Procedimentos return and contact
Zwilling J.A. Henccels has established multiple channels for consumers to obtain full refunds for products. Owners of defective kettles should not continue using the equipment under any circumstances. The company provides information and refund processing through the official website zwilling.com, where consumers can find detailed instructions on shipping products.
Direct contact with the manufacturer can be done in two ways. The telephone number provided is (866) 963-4583 for calls via the American telephone system. Também a specific email address was created for the recall: enfinigy-kettle-recall@zwilling.com. Consumidores who purchased products from Costco or HomeGoods can also seek information about the recall from these retailers.
Contexto regulatory and consumer safety
The CPSC’s interference in the recall process demonstrates the seriousness of the situation. The American federal agency constantly monitors consumer products sold on North American soil and determines market withdrawals when significant risks are identified. The voluntary nature of the recall was an initiative of Zwilling itself, which recognized the problem before being forced by an administrative decision.
Equipamentos that generate intense heat, such as electric kettles, require strict safety standards because the risk of thermal injury is inherent in their operation. Quando structural components such as handles fail during use, the potential for damage grows exponentially. Consumidores in homes with young children face even greater risks of serious accidents.
The prolonged availability of defective products across multiple retail channels increases the population potentially exposed to risk. Costco, as the largest retailer involved in this recall, serves millions of regular customers at Estados Unidos, which significantly expands the scope of necessary corrective action.