Failure at Bank of America affects thousands of customers in the US with zero balances on apps Por Luís Henrique Costa
3 min de leitura
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Thousands of Bank of America customers in the United States have been having trouble accessing bank accounts since the evening of Friday, November 7, 2025. The nationwide outage, which began around 7:17 pm ET, prevents logins to mobile apps and websites, displaying zero or outdated balances. Downdetector recorded more than 9,000 reports of failures until early Saturday morning, mainly affecting mobile banking services.
Users in cities such as Houston, Dallas, Los Angeles and Chicago report difficulties verifying transactions, transferring funds or using debit and credit cards. The bank confirmed the problem in internal communications, stating that technical teams are working on the resolution. The outage occurs at a time of high demand for digital services, with 88% of incidents linked to mobile apps and 10% to online access.
The situation generated reports of accounts showing balances from the previous day or non-existent amounts, complicating routine operations such as payments via Zelle. Customers at physical branches also face limitations, with ATMs operating on a limited basis. The bank offers retail services, including checking accounts, savings and loans, which rely on online platforms for most interactions.
Early user reports
Customers began to notice the failure shortly after peak banking hours. A user from Houston described logging in successfully, but with warnings of partial balances.
In Dallas, reports indicate cards are refused in in-person transactions. The outage quickly spread across social media, with complaintsopen blocked transfers.
Areas most impacted by the breakdown
Houston leads in issue reports, with reports peaking after 8pm ET. Dallas continues with similar complaints in mobile banking.
Los Angeles reports online login failures, affecting check verifications. Chicago sees impacts on digital lending services.
Other regions, such as New York and Miami, have hundreds of isolated incidents.
Types of reported crashes
- 88% of cases involve mobile apps, with balance display errors.
- 10% affects site logins, preventing access to recent transactions.
- 2% includes inoperative ATM cards.
Users in Virginia reported debit and credit cards being frozen at 6pm ET. The bank issued messages such as “temporarily unable to display recent accounts and balances.”
Services available during outage
Bank of America maintains physical branches open during normal hours. Customers can manually deposit checks at these units.
Transfers via Zelle remain limited until full restoration. The bank recommends in-person checks for critical balances.
Pan historyare similar
Similar failures occurred in October 2024, resolved within hours. That interruption affected 5 thousand users, focusing on morning access.
In 2023, a system update caused delays in payments. The bank invests in redundancies to avoid recurrences.
This 2025 outage highlights vulnerabilities in usage spikes. Proactive monitoring techniques have been in testing since last year.
Messages from the bank to customers
Internal communications warn of delays in balance updates. The bank prioritizes high-volume accounts for recovery.
Users receive emails with real-time status. Full resolution depends on testing on central servers.
Options for affected customers
Customers can use competitor apps for urgent transfers. The bank offers fee refunds for confirmed delays.
In cases of emergency, call 24-hour support. Branches in large centers process manual withdrawals.
The outage reinforces the importance of digital backups across multiple accounts.
