Latam Airlines canceled 173 flights in Chile due to the pilots’ strike that began at midnight on November 12. The stoppage affects around 20,000 passengers on routes scheduled between November 12th and 17th. The company, based in Santiago, said it has provided solutions to almost everyone affected.
Contract negotiations between the pilots’ union and the company failed, leading to mobilization. The canceled flights include domestic and international connections departing from Arturo Merino Benítez Airport.
- Reaccommodation on other Latam or partner flights;
- Full refund option without fines;
- Assistance with accommodation and food when applicable.
Reasons for shutdown
Pilots demand salary adjustments and better working conditions. The strike reflects discontent accumulated in previous negotiations.
The union highlights the need for equality with international standards. Latam states that the demands impact operational sustainability.
Impact onoperations
Cancellations are concentrated on flights from Santiago to destinations in South America and the interior of Chile. Passengers report long queues at airport counters.
The company mobilized extra teams to meet demands. Unaffected flights operate normally.
Company measurements
Latam activated a contingency plan to minimize disruptions. Customers receive notifications via email and app.
- Priority for re-accommodation at close times;
- Support via 24-hour call center;
- Constant monitoring of the strike situation.
Cancellation details
The period from November 12th to 17th encompasses high demand for regional travel. Around 80% of those affected have already opted for relocation or refund.
The company operates a reduced fleet during the shutdown. Routes to Brazil, Argentina and Peru face the highest number of suspensions.
Alternatives for passengers
Customers can change dates at no additional cost up to 30 days after the original flight. Options include flights from partner companies of the OneWorld group.
Latam recommends checking the flight status on the official website. Counters at the airport remain open for in-person service.
Current strike status
Negotiations between the union and the company continue without a definitive agreement. Chilean Ministry of Labor mediates the dialogue.
Pilots hold daily assemblies to evaluate proposals. Latam expresses willingness to resume conversations.
The Latam pilot strike in Chile has significantly disrupted air operations in the region, with cancellations lasting almost an entire week and requiring complex logistics to relocate thousands of travelers to a central hub like Santiago, where air traffic concentrates essential connections to the South American continent and beyond.
Next steps
Company monitors daily developments in the strike. Updates are sent to passengers via official channels.
Union plans new rounds of discussion. Airport authorities adjust flows to avoid congestion.